Join Our Team!

At Liked Lab, every employee is a partner in our continued growth and success. 

Customer Support

Mexico City

Social Media Specialist

Mexico City

Social Media Manager

Mexico City

Content Specialist

Los Angeles / Worldwide

Creative Director

Mexico City / Los Angeles

Graphic Designer

Mexico City / Los Angeles

SOCIAL MEDIA SPECIALIST – MEXICO CITY

We are hiring Dreamers!

If you grew up in the United States and were a DACA recipient but have been deported to Mexico by the Trump administration, you may be the perfect candidate for a career at Liked Lab.

As a company with offices in both Mexico City and Los Angeles, we have a special connection with families that have sacrificed and suffered to build a better life for their children in the United States. Your fluent english and immersion in American culture will be a benefit to the growth of our Mexico City office. Our supportive family environment and creatively and intellectually challenging work with growth potential (not to mention a steady paycheck) will help the transition to your new life in Mexico.

At Liked Lab, every employee is a partner in our continued growth and success. We are seeking people who have long term goals in social media management, marketing, advertising and content creation. Our shared goal is the success of Liked Lab and the opportunity for you to grow your career as we grow our company.

Position Type

We are searching for energetic and motivated individuals to fill entry-level Social Media Specialist positions in our Mexico City office.

Description

A social media specialist is the hands-on force driving our client’s social media growth and exposure. You will directly manage our client accounts, communicate and coordinate with social media managers and content creation specialists. The ideal candidate will have a strong ability to create effective and measurable social media campaigns. They should be able to steadily build a brand and social media presence and constantly adapt their efforts to address new trends. This candidate should also be comfortable creating engaging content that will reach a targeted audience and maximize outcomes.

Responsibilities

  • Create and launch effective and novel social media campaigns to meet objectives
  • Develop client brand and manage social media presence through targeted content
  • Analyze, evaluate and adapt campaigns and strategies to reach desired outcomes
  • Monitor industry trends in order to stay relevant with social media approach
  • Manage automated social media growth software for maximum results

 

Qualifications

  • Passionate about social media
  • Ability to take ownership on projects
  • Excellent communication and interpersonal skills
  • Ability to brainstorm and strategize social media initiatives based on client goals
  • In depth knowledge of Instagram, Facebook, Twitter, Youtube, Pinterest, LinkedIn and Tumblr
  • Knowledge of social media tools and applications
  • Graphic design abilities
  • Fluent english

CUSTOMER SUPPORT – MEXICO CITY

We are hiring Dreamers!

If you grew up in the United States and were a DACA recipient but have been deported to Mexico by the Trump administration, you may be the perfect candidate for a career at Liked Lab.

As a company with offices in both Mexico City and Los Angeles, we have a special connection with families that have sacrificed and suffered to build a better life for their children in the United States.

Your fluent english and immersion in American culture will be a benefit to the growth of our Mexico City office. Our supportive family environment and creatively and intellectually challenging work with growth potential (not to mention a steady paycheck) will help the transition to your new life in Mexico.

At Liked Lab, every employee is a partner in our continued growth and success. We are seeking people who have long term goals in social media management, marketing, advertising and content creation. Our shared goal is the success of Liked Lab and the opportunity for you to grow your career as we grow our company.

Position Type

As a Customer Support Representative you will attract potential customers by answering product and service questions, suggest information about other products and services, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage online chat
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
  • Go the extra mile to engage customers
  • Sell products and services
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Requirements

  • Strong email and chat skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Fluent english

SOCIAL MEDIA MANAGER – MEXICO CITY

We are hiring Dreamers!

If you grew up in the United States and were a DACA recipient but have been deported to Mexico by the Trump administration, you may be the perfect candidate for a career at Liked Lab.

As a company with offices in both Mexico City and Los Angeles, we have a special connection with families that have sacrificed and suffered to build a better life for their children in the United States.

Your fluent english and immersion in American culture will be a benefit to the growth of our Mexico City office. Our supportive family environment and creatively and intellectually challenging work with growth potential (not to mention a steady paycheck) will help the transition to your new life in Mexico.

At Liked Lab, every employee is a partner in our continued growth and success. We are seeking people who have long term goals in social media management, marketing, advertising and content creation. Our shared goal is the success of Liked Lab and the opportunity for you to grow your career as we grow our company.

Position Type

We are looking for a talented Social Media Manager to administer our client’s social media accounts, and manage our team of social media specialists.

In partnership with your team of social media specialists, you will be responsible for creating original text and video content, managing posts and responding to followers. You will manage each client’s image in a cohesive way to achieve their marketing goals. Additionally, you should devise and implement long term strategies to grow both our client’s business, and Liked Lab too.

You should be up-to-date with the latest digital technologies and social media trends. You should have excellent communication skills and be able to express each client’s views creatively.

Ultimately, you should be able to handle each client’s social media presence ensuring high levels of web traffic and customer engagement.

Responsibilities

  • Manage a team of entry-level social media specialists.
  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Set specific objectives and report on ROI
  • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
  • Monitor SEO and web traffic metrics
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency for each of our clients
  • Communicate with followers, respond to queries in a timely manner and monitor customer reviews
  • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
  • Suggest and implement new features to develop brand awareness for our clients, like promotions and competitions
  • Stay up-to-date with current technologies and trends in social media, design tools and applications

 

Requirements

  • Proven work experience as a Social Media Manager
  • Hands on experience in content management
  • Excellent copywriting skills
  • Ability to deliver creative content (text, image and video)
  • Solid knowledge of SEO, keyword research and Google Analytics
  • Knowledge of online marketing channels
  • Experience with social media advertising as well as SEM
  • Familiarity with web design
  • Excellent communication skills
  • Analytical and multitasking skills
  • Experience managing teams
  • Fluent english

CREATIVE DIRECTOR – MEXICO CITY / LOS ANGELES

At Liked Lab, every employee is a partner in our continued growth and success. We are seeking people who have long term goals in social media management, marketing, advertising and content creation. Our shared goal is the success of Liked Lab and the opportunity for you to grow your career as we grow our company.

What defines Liked Lab is our collaborative culture. With a borderless approach, we find the best and brightest across continents to deliver results on behalf of our clients. We also see diversity and inclusion as more than a priority, but as a competitive advantage to bring diverse ideas and points of view to the table.

Liked Lab looks for smart, out-of-the-box thinkers who will thrive in our entrepreneurial, ambitious, warm and supportive environment.

Position Type

We are seeking a Creative Director to join our growing creative team. We are looking for someone to spearhead the development of original social media marketing concepts and approaches, oversee multiple projects through execution, and inspire a team of creatives and social media specialists.

Working with a multi-office team, you will be instrumental in helping to translate our client’s objectives into the social media space, and craft the overall creative approach (strategic, conceptual and executional) for social media assignments across a wide range of communication strategies and channels. You need to be obsessive about looking for, or creating, opportunities to tell relevant, brand stories that drive online/offline engagement, conversation and conversion.

Responsibilities:

  • Be a respected creative leader and trusted teammate of your core creative team, agency teams, and various client teams
  • Provide creative leadership, solutions and problem solving for innovative social brand creative; consistently delivering on-brand, on-brief, high-quality, campaign-integrated concepts and executions
  • Lead creative presentations for concepts and executions to internal and external audiences
  • Remain current on industry, cultural, and technology trends, and look for opportunities to proactively incorporate them into your team’s creative concepts; don’t always wait for a formal assignment, sometimes you need to initiate it
  • Lead, train and mentor creative art directors/designers, graphic designer and social media managers to maintain consistent creative quality and produce award-winning work; and make it a priority to help them achieve annual and career-specific goals
  • Partner with your account team and social media strategists, and proactively integrate with other brand strategists, creative leads and production teams
  • Get your hands dirty when necessary; don’t be afraid to jump in and do the work if needed
  • Constantly think beyond advertising and social media platforms; anything that drives conversation and engagement is social
  • In all social media-specific concepts, be sure to understand various execution formats and incorporate creative best practices for various social media networks including Facebook, Instagram, Twitter, LinkedIn, Tumblr, Pinterest and YouTube

 

Requirements

  • 4-6 years of experience in a creative leadership role and managing a creative team (advertising, digital, social media, publishing/content or public relations)
  • Experience leading social media creative efforts
  • Must be self-motivated, hard working, well-organized, thick skinned and resilient to ever-changing timelines, requests, and deliverables; must not be afraid to confront the problems
  • Ongoing drive to understand emerging techniques, digital design trends and philosophies in marketing, technology, interaction and social media
  • Strong ability to provide clear creative direction and timely, helpful feedback to improve creative processes and to keep work on budget/schedule; be aware of your deadlines and how to get there
  • Excellent oral and written presentation and communication abilities, internal and external Ability to prioritize work and resources across engagements based on short and long-term needs
  • Proven mentoring and team-building skills
  • Must have a portfolio (share anything that conveys the way you think or approach assignments, even if it was never produced

Art Director / Graphic Designer

At Liked Lab, every employee is a partner in our continued growth and success.  We are seeking people who have long term goals in social media management, marketing, advertising and content creation. Our shared goal is the success of Liked Lab and the opportunity for you to grow your career as we grow our company.

What defines Liked Lab is our collaborative culture. With a borderless approach, we find the best and brightest across continents to deliver results on behalf of our clients. We also see diversity and inclusion as more than a priority, but as a competitive advantage to bring diverse ideas and points of view to the table.

Liked Lab looks for smart, out-of-the-box thinkers who will thrive in our entrepreneurial, ambitious, warm and supportive environment.  

 

About the role:

We are seeking a Art Director / Graphic Designer to join our growing team. As a start-up, we need leaders that can wear many creative hats and take on varied list of responsibilities. Your assignments will include printed, web and simple motion projects in a modern and sophisticated style.

We are looking for someone to spearhead the development of original creative concepts and oversee multiple projects through execution.

You will be instrumental in helping to translate our client’s objectives into the social media space, and craft the overall creative approach (strategic, conceptual and executional) for social media assignments across a wide range of communication strategies and channels. You need to be obsessive about looking for, or creating, opportunities to tell relevant, brand stories that drive online/offline engagement, conversation and conversion.

Responsibilities

  • Be a respected creative leader and trusted teammate of your core creative team, agency teams, and various client teams
  • Provide creative leadership, solutions and problem solving for innovative social brand creative; consistently delivering on-brand, on-brief, high-quality, campaign-integrated concepts and executions
  • Lead creative presentations for concepts and executions to internal and external audiences
  • Remain current on industry, cultural, and technology trends, and look for opportunities to proactively incorporate them into your team’s creative concepts; don’t always wait for a formal assignment, sometimes you need to initiate it
  • Partner with your account team and social media strategists, and proactively integrate with other brand strategists, creative leads and production teams
  • Get your hands dirty when necessary; don’t be afraid to jump in and do the work if needed
  • Constantly think beyond advertising and social media platforms; anything that drives conversation and engagement is social
  • In all social media-specific concepts, be sure to understand various execution formats and incorporate creative best practices for various social media networks including Facebook, Instagram, Twitter, LinkedIn, Tumblr, Pinterest and YouTube

Requirements

  • 4-6 years of experience in a graphic design role and working with a creative team (advertising, digital, social media, publishing/content or public relations)
  • Experience with all aspects of design including printed, web and motion
  • Expert level knowledge of all related software and processes
  • Experience leading social media creative efforts
  • Must be self-motivated, hard working, well-organized, thick skinned and resilient to ever-changing timelines, requests, and deliverables; must not be afraid to confront the problems
  • Ongoing drive to understand emerging techniques, digital design trends and philosophies in marketing, technology, interaction and social media
  • Strong ability to provide clear creative direction and timely, helpful feedback to improve creative processes and to keep work on budget/schedule; be aware of your deadlines and how to get there
  • Excellent oral and written presentation and communication abilities, internal and external
  • Ability to prioritize work and resources across engagements based on short and long-term needs
  • Must have a portfolio (share anything that conveys the way you think or approach assignments, even if it was never produced)
  • Welcome to the Careers at Liked Lab Application Form.

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